Shipping policy

Last updated: September 17, 2026

1. Where we ship

We ship to addresses in the 50 United States, Washington D.C., and APO/FPO/DPO military addresses. PO boxes are accepted. We do not ship internationally at this time.

2. Shipping rates

Orders of $35 or more: free standard shipping.
Orders under $35: flat $4.99 standard shipping.

The $35 threshold is based on your order subtotal after discounts. Any free-shipping promotion (for example, a first-order code) is applied at checkout under its own terms.

3. Processing time

Orders are packed and shipped from Tampa, Florida. Orders placed by 2:00 PM Eastern Time on a business day (Monday–Friday, excluding US federal holidays) usually ship the same day; later orders ship the next business day. During peak holiday periods, processing can take up to 3 business days.

4. Carriers and delivery times

We ship with USPS Ground Advantage, which typically delivers in 2–5 business days. At our discretion, some orders are sent by USPS Priority Mail (typically 1–3 business days) at no extra cost. Delivery times are estimates provided by the carrier and are not guaranteed.

5. Tracking

When your order ships, you receive an email with a USPS tracking number. If you have not received tracking within 3 business days of ordering, please contact us.

6. Holiday deadlines

For delivery before Christmas, please order by December 18. Orders placed later still ship promptly, but we cannot guarantee arrival by December 25.

7. Addresses

Please check your shipping address carefully at checkout. We ship to the address you provide and cannot redirect a parcel once it is with USPS. If you notice a mistake, contact us right away; we can update the address only before the order ships. If a parcel is returned to us as undeliverable, we will reship it once the new shipping cost is paid, or refund the order minus the original shipping cost.

8. Delayed, lost or stolen parcels

Marked delivered but not received: please check around your property, with neighbors and household members, and wait 48 hours, as USPS sometimes marks parcels delivered early. Then contact us and we will help you file a claim with USPS. We are not responsible for parcels that USPS confirms were delivered to the address provided.
Stuck in transit: if tracking shows no movement for 10 business days, contact us and we will reship your order or refund it.

9. Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery with photos, and we will replace it free of charge. See our Returns & refunds policy.