Refund policy

Last updated: September 17, 2026

We want you to love your Scratch Idea box. Because every card is a single-use scratch-off, an opened box cannot be resold, so our return policy is built around one simple rule: we accept returns of unopened, sealed boxes only. Please read this policy before you order. Nothing in it limits any rights you have under applicable law.

1. 30-day returns on unopened boxes

You may return an eligible item within 30 days of delivery. To be eligible, the item must be:

unopened, with the original shrink wrap or seal intact;
in the same condition you received it, with no writing, stickers, damage or odors; and
returned with a return authorization number from us (see section 3).

2. Items that cannot be returned

Boxes that have been opened or whose seal or shrink wrap has been removed or broken.
Any box with a scratched, marked or missing card, scratcher or guide card.
Items damaged after delivery or through misuse.
Items returned more than 30 days after delivery, or without a return authorization.
Gift sets in which any single box has been opened (a set is returned as a whole).

3. How to start a return

Send us a message through the contact form with your order number and the item(s) you want to return.
We reply by email within 1–2 business days with a return authorization number and the return address.
Ship the item back within 14 days of receiving the authorization. Use a tracked service; we cannot refund a return we never receive.

Please do not send anything back without contacting us first. Returns sent without authorization may be refused.

4. Return shipping costs

Return shipping is paid by the customer, unless the return is due to our error or a damaged or defective item (see section 7). Original shipping charges are not refundable.

5. Refunds

When your return arrives, we inspect it within 3 business days. If it meets the conditions above, we refund the amount you actually paid for the returned item(s) to your original payment method. Your bank may take a further 5–10 business days to post the refund.

If a returned item is opened, scratched, incomplete or damaged, we cannot issue a refund. We will let you know and can send the item back to you at your cost; items not claimed within 30 days may be disposed of.

6. Mix & match and promotional orders

Mix & match savings depend on how many boxes you buy. If you return part of a discounted order, your refund is calculated on the price you paid after discounts, less any discount the items you keep no longer qualify for. Free shipping that no longer applies after a partial return may be deducted at the rate you would have paid ($4.99).

7. Damaged, defective or incorrect items

If your order arrives damaged, defective or wrong, contact us within 7 days of delivery with photos of the item, the packaging and the shipping label. We will send a free replacement or issue a full refund, including shipping. We may ask you to return the item at our expense.

8. Exchanges

We handle exchanges of unopened boxes as a return plus a new order. Contact us and we will help you set it up.

9. Cancellations

We pack quickly. You can cancel an order for a full refund until it has shipped. Once a shipping label has been created, the order cannot be cancelled and this return policy applies.

10. Gifts

If you received a Scratch Idea box as a gift and it is unopened, contact us with the order number from the packing slip. Refunds are issued to the original payment method of the person who placed the order.